Tuesday, July 17, 2012

Ruh roh...not all Nexus 7 preorders are shipping.

In the last few hours, the Play Store Q/A Help section was updated:

When will my preorder ship? 
We're now shipping Nexus 7 preorders. Many US and Australia preorders are scheduled to ship by July 17th. UK and Canada preorders have also begun shipping in waves.

Google isn't able to make their self-imposed deadline, so they've now backtracked and changed a single word from "all" to "many".

I guess this means I won't be getting my Nexus 7 until at least next week.  I'm starting to have strong regret that I didn't just preorder it from Staples and save the shipping cost.

Update this afternoon: The Play Store order page (not the Q/A Help page) shows:
IN STOCK
Delivered in 3-5 business days. Applicable shipping and taxes calculated at checkout.
So the moral of the story is, I shouldn't have preordered it last week, because if I had ordered it today, I'd get it at the same time?!?  WTH?


Final update on this post:

Well, it looks like someone got stung! Less than 6 hours and they changed their Q/A Help page with extremely specific shipping information:

An update on Nexus 7 shipping status
We’ve had incredible demand for our new Nexus 7 tablet and are shipping them as quickly as possible. When your device ships you will receive a notification from Google Play with a shipping tracking number. We will have all orders processed and shipped soon - thanks for your patience.
Below are more specific details by country. If the below information is not true for you, please reach out to our support team so we can investigate.
In the US: We’ve shipped all standalone Nexus 7 8GB orders (e.g., those without a case, charger or Nexus Q). By the end of day on July 19 (PDT), we will have shipped all standalone Nexus 7 16GB orders placed through July 11 (PDT), and upgraded these orders to overnight shipping. We will process the remaining standalone Nexus 7 16GB orders by the end of next week with overnight shipping.
If you ordered your tablet with a case, charger or Nexus Q, your Nexus 7 will ship this week with overnight shipping, in some cases ahead of the rest of your order. Don't worry - the rest of your order will be on its way shortly.
In Canada: We’ve shipped all Nexus 7 8GB orders. We are in the process of shipping Nexus 7 16GB orders and will ship them in 1-2 weeks.
In the UK: All Nexus 7 8GB orders will ship by July 20 (BST). All Nexus 7 16GB orders placed through June 30 (BST), will ship by July 20 (BST). The remaining Nexus 7 16GB orders will ship next week.
In Australia: All Nexus 7 8GB and Nexus 7 16GB orders will be fulfilled by the end of day on July 19 (AEST) and will arrive in 3-5 days.
Quick commentary: So they shipped stand-alone 8GB models -- the lowest-priced option -- while those of us who paid an extra $50 for 8GB (talk about over-pay, right?!? but 8GB standalone is not enough) have to wait an extra week?  Man that blows goats -- yes, a real meme.

What they should be doing is offering free shipping, considering that: A. Their self-imposed deadlines keep slipping; B. They're obviously making up some sort of profit just from volume alone; C. Retailers are offering free shipping; D. How can they possibly charge for shipping, when Apple doesn't, not even for refurbished models?

It's these little annoyances that have me wondering who's in charge...are they trying to snatch defeat from the jaws of victory?

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