MSNBC's coverage of the bank pullback (except BofA that is) on debit card usage fees, has included the reference of banks finding their "Netflix moment", in written news and video news (below).
Netflix, -ed, -ing
v. To anger your customers by raising fees, then in an opportunity to respond appropriately, alienate them by ignoring the reason behind the complaint.
Netflix moment
n. A turning point where you fuck up and, rather than apologize, you continue down the same path of fucking up, then watch in horror as people abandon you in droves.
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