Today was the first day that the Samsung Galaxy S-II was available in-store, so I went out to see if I could check it out, ready with cash in hand to upgrade. I got a few surprises.
First, the store didn't have a unit on display, and they wouldn't open up a phone to use for display purposes.
Second - and this one was critical - they wouldn't allow me to grandfather my old plan's rate with a new discounted phone. Worse, apparently at some point between the day I signed onto unlimited data and today, T-Mobile changed the terms of my plan to cap 3G speed to 5GB. The only option is to buy a full price phone and stay off contract.
So I started looking around, and this is what I'm leaning towards: Boost Mobile. The drawback was, that it operates on Sprint's CDMA 3G network, but the upside was, that it was truly unlimited. Well, at least I'd be saving a bit of money -- at least $120 a year.
So with T-Mobile practically in the rear view mirror, I thought maybe I should call one more time, and see what options there were besides what the previous customer service person had given me. Turns out that call made all the difference.
This customer service rep agreed that I didn't have to sign on to a brand new plan, so I could keep my 1500 anytime minutes plan, but then he escalated it to the customer specialist. In talking to Theresa - the customer service specialist - I was frustrated but courteous and calm about the possibility of having to leave T-Mobile after nearly 6 years with them. She rewarded me with a 2 year plan at my old price with the old terms (unlimited data + 400 text messages).
She talked me into staying with T-Mobile, by giving me exactly what I wanted. And that's my story about how I nearly dropped T-Mobile tonight.
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