I'm sure that this is entirely on T-Mobile's end: This morning I got a text message telling me that my account was past-due. This didn't make any sense because I have had EasyPay automatic payments set up for several years now.
I logged online and I had to get past setting up new security Q/A section before I could check my account. Then, when looking at my account, I saw that my EasyPay payment info was screwed up. I had to reset my info, and then later I called T-Mobile customer care to see what happened.
On the phone, customer care said that they could see that I had fixed my EasyPay settings online this morning, and that there hadn't been any other activity in a while.
So what happened?
At first I thought it might be a glitch that occurred when they added new security features -- the stuff that I had to go through, when I went online this morning -- but now, I'm kind of wondering, was there a breach of T-Mobile accounts? It would make sense, if they had a complete breach, that they would try to quietly reset credit card info as quickly as possible while requiring customers to set up new security info when they logged in.
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