Friday, January 20, 2012

Fed-Ex and UPS playing games.

A very recent trend I've noticed, is that both Fed-Ex and UPS have provided tracking information to me, indicating an expected delivery date that is within their guaranteed deadlines.

But then that expected delivery date is passed by and the expected delivery window now becomes wide open with no end date.  They're not providing revised deadlines, they're just dropping all deadline windows and leaving it completely wide open.

It's not that I can really complain, after all, in both cases I was getting free shipping from the seller...but bad news for the seller, I guess.  Still, they're playing games if they're making promises that they knowingly cannot keep.

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