UK's Register has a lengthy article on the travails of Microsoft's attempts to pay Google Apps customers to switch to BPOS only to have the service degrade and altogether go offline multiple times, cutting people off from their email communication and creating huge backlogs lasting up to 9 hours. Complaints have been rolling in.
But honestly, it's not like Google's Gmail or Yahoo's Mail have been perfect. Just like Google refunded paying users for outages, Microsoft has previously provided credit for its BPOS paying customers. Although, after going through some other sites, it seems like a lot of clients have long had lingering issues, not just a couple problems like some have had with Google Apps.
Note however, this Summer (a month from now) Google has promised to return Google Docs / Apps to offline accessible, which would be a huge step in making those Chrome notebooks 100% useful, and productivity moving forward even when access to the cloud is cut off (by lack of signal / connection or a cloud disruption).
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